Legal & Policies

Puspendu Studio Digital Ecosystem

1. About Us

Company Name: Puspendu Studio
Registered Address: 111/11/11, Chawk Prantik Society, Baidyabati, Hoogly, West Bengal 712222, India

Welcome to Puspendu Studio, a unified platform for web applications and services. Based in Hoogly, West Bengal, we are dedicated to building a comprehensive digital ecosystem that bridges the gap between technology and everyday solutions. Our diverse portfolio ranges from academic platforms and industrial ERP systems to lifestyle applications and utilities.

In addition to our custom applications, we specialize in comprehensive website development services, offering packages that scale from basic informational sites to complex, enterprise-level SaaS web applications. Whether you are a small business looking to establish an online presence or a large enterprise needing custom platforms, Puspendu Studio is your trusted technology partner.

2. Contact Us

We are always here to help you build your next digital experience. Reach out to us for inquiries regarding our digital ecosystem or custom website development packages.

  • Legal Entity Name: Puspendu Studio
  • Registered Address: 111/11/11, Chawk Prantik Society, Baidyabati, Hoogly, West Bengal 712222, India
  • Mobile / WhatsApp: +91 9339995879
  • Email Address: puspendu.biswas82@gmail.com
  • Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Direct Inquiries: For immediate responses regarding our Web Development packages (Basic, Small Business, E-Commerce, or Web Applications), you can directly initiate a WhatsApp inquiry or SMS using our contact numbers.

3. Privacy Policy

Effective Date: June 14, 2026

Puspendu Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (puspendustudio.com) and our affiliated subdomains.

Information We Collect:

  • Personal Data: Name, phone number (+91 9339995879 for inquiries), email address, and billing information when you engage our services.
  • Usage Data: IP addresses, browser types, and tracking metrics via Google Analytics (G-3X07YELENG) to improve our digital ecosystem.

How We Use Your Information:

  • To deliver and maintain our web applications and services.
  • To process payments and provide customer support.
  • To communicate with you regarding project updates, WhatsApp inquiries, and SMS notifications.

Data Sharing:

We do not sell your personal data. We may share information with trusted third-party service providers (like payment gateways and cloud hosting) strictly for business operations.

4. Terms and Conditions

  1. Acceptance of Terms: By accessing puspendustudio.com or any of our network applications (including Academic, Finance, Lifestyle, and Utility apps), you agree to abide by these Terms and Conditions.
  2. Web Development Services: We offer various development packages ranging from DIY platforms and static sites (₹0 – ₹15,000) to advanced E-commerce stores (₹20,000 – ₹3L+) and Custom Web Applications (₹1L – ₹5L+). Prices are estimates and subject to final project scoping.
  3. Client Responsibilities: Clients must provide timely feedback, necessary digital assets, and approvals to ensure project milestones are met.
  4. Intellectual Property: Upon full and final payment, the client owns the specific rights to the developed website or application, excluding any proprietary frameworks or underlying SaaS structures owned by Puspendu Studio.
  5. Governing Law: These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hoogly, West Bengal.

5. Refund and Cancellation Policy

At Puspendu Studio, we strive to deliver high-quality digital solutions. Due to the custom nature of web development and software deployment, our refund and cancellation policies are as follows:

Cancellations:

  • Before Project Kickoff: If you cancel your inquiry or project before any development work begins and before signing the final agreement, any initial deposit (minus a processing fee, if applicable) will be refunded.
  • During Development: Cancellations made after work has commenced will result in the forfeiture of the initial deposit. You will be billed for the work completed up to the date of cancellation.

Refunds:

  • Web Development Packages: Payments made for completed milestones (e.g., UI/UX approval, backend deployment) are strictly non-refundable.
  • SaaS & Subscription Apps: For platforms hosted within our digital ecosystem, subscription fees are non-refundable once the billing cycle has started.
  • Disputes regarding project delivery must be raised within 7 days of the milestone delivery date.

6. Payment Checkout Flow

(This describes the user journey for purchasing your services to satisfy payment gateway compliance)

  • Step 1: Inquiry and Package Selection: The user browses the Website Development Packages (Basic Website, Small Business, E-Commerce Store, or Web Application) and clicks "Inquire Now" to initiate contact via WhatsApp, Call, or SMS.
  • Step 2: Consultation & Proposal: Our team discusses the project requirements with the client and issues a formal proposal/invoice outlining the exact cost, deliverables, and timeline.
  • Step 3: Payment Gateway Checkout: The client receives a secure payment link (via your chosen provider like Razorpay, PayU, or Stripe).
    • Input Details: Client enters their Name, Email, Phone Number, and Billing Address.
    • Payment Method: Client selects their preferred method (UPI, Credit/Debit Card, Net Banking).
    • Processing: The payment gateway securely processes the transaction.
  • Step 4: Confirmation & Onboarding: Upon successful payment, the client receives an automated email/SMS receipt, and the Puspendu Studio development team formally kicks off the project.